FAQ

How do I place an order on Adil & Madiha?

Shopping at Adil & Madiha is simple:

  1. Browse our collection and select your favorite outfit.

  2. Choose your size and click ‘Add to Cart’.

  3. When ready, click the Shopping Cart icon and proceed to checkout.

  4. Complete your order by selecting a payment method and filling in your details.

Do I need an account to shop at Adil & Madiha?

No, creating an account is optional. However, signing up gives you access to:

  • Order tracking

  • Quick checkouts

  • Wishlist management

  • Purchase history

  • Address book for future orders

What payment methods does Adil & Madiha accept? Is it secure?

We accept VISA, MasterCard, American Express, and Bank Transfers (for both local and international customers).
All payments are securely processed with SSL encryption for your safety.

Why do you require a 50% advance payment?

All our pieces are made-to-order and tailored to your size. We begin working on your outfit—cutting, embroidery, and stitching—right after you place your order.
To ensure commitment and secure your production slot, we require a 50% advance. The balance is paid before delivery.

Is Cash on Delivery (COD) available?

We do not offer COD because each outfit is custom-stitched. We require 50% advance and the remaining 50% must be paid before dispatch.

What currency are the prices listed in?

All prices on our website are listed in PKR (Pakistani Rupees).

Where does Adil & Madiha ship to?

We offer nationwide shipping in Pakistan and also ship worldwide.

How long does delivery take, and what are the shipping costs?

  • Ready-to-Wear: 7-10 working days

  • Luxury Pret: 4-5 weeks

  • Formal/Couture: 8-10 weeks

Shipping is free within Pakistan. International customers may incur local duties and taxes depending on their country’s policies.

Can I get a custom size or make design changes?

Yes, we offer custom sizing and allow minor design adjustments. Please reach out on WhatsApp or email before placing your order.

Can I modify or cancel my order?

You can request changes (size, address, design notes) within 48 hours of placing your order. After that, changes are not guaranteed. Contact customer care for urgent requests.

How do I track my order?

You’ll receive a unique Order ID via email after placing the order. Use this ID when contacting customer support for order updates.

Are product colors accurate to what’s shown?

We strive to display colors as accurately as possible. However, slight variations may occur due to screen differences.

How does payment confirmation work for bank deposit orders?

If you choose Bank Transfer:

  • Make the payment immediately

  • Share a clear screenshot of the payment

  • Send it via WhatsApp or Email
    This helps us verify and process your order without delays.

What happens if I forget to send payment or the screenshot?

Your order will remain on hold until payment is confirmed. To avoid delays, please send the screenshot as soon as possible.

Can I receive my outfit faster?

If you need your order by a specific date, kindly mention it in the “notes” section at checkout or contact us via WhatsApp. We’ll do our best to prioritize it if production allows.